General terms and conditions of the company ExampleShop Online

§1 Validity towards entrepreneurs and definitions of terms

(1) The following general terms and conditions apply to all deliveries between us and a consumer in the version valid at the time of the order.

A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither can be attributed to their commercial or independent professional activity (§ 13 BGB).

§2 Conclusion of a contract, storage of the contract text

(1) The following regulations regarding the conclusion of the contract apply to orders via our internet shop

(2) If the contract is concluded, the contract comes with it

ExampleShop Online
Klaus Muster
Example street 42
D-98765 Model City
Registration number 12131415
Register court district court Musterstadt


(3) The presentation of the goods in our online shop does not constitute a legally binding contractual offer on our part, but are only non-binding invitations to the consumer to order goods. When ordering the desired goods, the consumer enters a for makes a binding offer to conclude a purchase contract.
(4) When an order is received in our online shop, the following regulations apply: The consumer submits a binding contractual offer by successfully completing the ordering procedure provided in our online shop.

The order takes place in the following steps:

1) Selection of the desired goods
2) Confirm by clicking the “Order” button
3) Checking the information in the shopping cart
4) Press the “checkout” button
5) Binding dispatch of the order by clicking the “order for a fee” or “buy” button

Before bindingly submitting the order, the consumer can press the “Back” button in the Internet browser he is using If you check your details, you can go back to the website on which the customer's details are recorded and correct input errors or by closing the Cancel the ordering process using your internet browser. We confirm receipt of the order immediately by an automatically generated email (“order confirmation”). With this we accept your offer.

(5) Storage of the contract text for orders via our online shop: We will send you the order data and our general terms and conditions via Email to. You can view the terms and conditions at any time at For security reasons, your order details are no longer accessible via the Internet.

§3 Prices, shipping costs, payment, due date

(1) The prices stated include statutory sales tax and other price components. In addition, there are any shipping costs.

(2) The consumer has the option of paying by Payment in advance, direct debit, PayPal, Credit card( Visas ) .

(3) If the consumer has chosen to pay in advance, he undertakes to pay the purchase price immediately after conclusion of the contract.

§4 Delivery

(1) Unless we have clearly stated otherwise in the product description, all items we offer are ready for immediate dispatch. Delivery takes place within 5 working days at the latest. In the case of payment in advance, the delivery period begins the day after Payment order to the bank responsible for the transfer and for all other payment methods to run on the day after the contract is concluded. If the deadline falls on a Saturday, Sunday or public holiday at the delivery location, the deadline ends on the next working day.

(2) The risk of accidental loss and accidental deterioration of the Even in the case of a mail order purchase, the item sold only passes to the buyer when the item is handed over to the buyer.

§5 Retention of title

We reserve ownership of the goods until the purchase price has been paid in full.

**************************************************** ****************************************************

§6 Right of withdrawal of the customer as a consumer:

Right of Withdrawal

Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for the purposes of: which predominantly cannot be attributed to either their commercial or self-employed professional activity:

Right of withdrawal

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reasons.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier has or has taken possession of the goods.

In order to exercise your right of withdrawal, you must contact us
ExampleShop Online
Klaus Muster
Example street 42
D-98765 Model City
Fax 05123 45678910
by means of a clear statement (e.g. a letter sent by post, fax or email) about your decision, to revoke this contract. You can use the attached sample cancellation form, although this is not mandatory.

Consequences of revocation

If you cancel this contract, we will have to pay you all payments received from you, including the Delivery costs (excluding any additional costs resulting from you choosing a method of delivery other than have chosen the cheapest standard delivery offered by us), immediately and at the latest within fourteen days to be repaid from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used in the original transaction, unless something else has been expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment.

We can refuse repayment until we have received the goods back or until you have provided proof that that you have returned the goods, whichever is the earliest.

You have the goods immediately and in any case no later than fourteen days from the day on which you inform us If you wish to revoke this contract, send it back to us or hand it over. The deadline is met, if you send the goods before the fourteen day period has expired.

You bear the direct costs of returning the goods.

End of revocation

**************************************************** ****************************************************

§7 Cancellation form

Sample cancellation form

(If you want to cancel the contract, please fill out this form and send it back.)
At :
ExampleShop Online
Klaus Muster
Example street 42
D-98765 Model City

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)


Ordered on (*)/received on (*)


Name of the consumer(s)


Address of the consumer(s)


Signature of the consumer(s) (only for paper notification)




(*) Delete what is not applicable.

§8 Warranty

The statutory warranty regulations apply.

§9 Contract language

As contract language german will be available exclusively.

**************************************************** ****************************************************

§10 Customer service

Our customer service for questions, complaints and objections is available on weekdays from 9:00 a.m. to 8:00 p.m. below

Telephone: 05123 45678911
Fax: 05123 45678912


**************************************************** ****************************************************

Terms and conditions as of Jan. 2024

Free general terms and conditions created by